© 2026 A K M Fahim Kabir. All rights reserved.
© 2026 A K M Fahim Kabir. All rights reserved.
Praava Health Bangladesh Limited
A full-scale NPS survey and analytics system built for Praava Health to capture patient experiences, generate insights, and improve service quality. It allows 20,000+ patients to submit structured feedback while delivering actionable reports for decision-makers.
The NPS Feedback Platform modernizes patient experience management through a centralized system for collecting, analyzing, and reporting feedback.
It eliminates traditional paper-based or disconnected survey workflows by providing:
Real-time feedback collection
Automated dashboards and reports
Multi-provider association and tagging
Deep analytics for patient satisfaction trends
By powering over 500 submission flows, the platform drove significant improvements in patient retention and service excellence.
Enabled 20,000+ patients to submit structured feedback seamlessly.
Increased Praava’s NPS score by 15 points within 6 months.
Reduced patient churn by 20% through insight-driven improvements.
Introduced detailed reporting dashboards that improved decision-making.
Automates data normalization and filtering across departments/providers.
Mapping patient feedback to multiple providers required complex relational modeling.
Designing survey UX to be friendly across age groups was crucial.
Ensuring clean, normalized data for analytics required schema refinement.
Filtering and multi-level categorization demanded optimized queries.
Learned how to build analytics pipelines with high data reliability.
Built complete frontend interfaces in React for patient feedback submission.
Developed admin dashboards for provider reporting and analytics.
Implemented UX flows that reduced friction and increased completion rates.
Designed multi-provider tagging and filtering architecture.
Collaborated with stakeholders to align feedback metrics with business goals.
Ensured responsive and accessible design for diverse patient groups.
Modern React UI with clean, accessible design.
Dynamic forms and question flows.
Debounced filters, search, and sorting for admin reports.
State-managed visibility and provider-level analytics.
Laravel-powered survey handlers and data models.
PostgreSQL with relational mapping between patients, providers, and feedback.
Job queues for report generation and scheduled analytics.
NPS score calculation
Multi-provider tagging
Detailed analytics dashboards
Actionable reports
Customizable survey templates
Trend analysis & churn detection
Frontend
Blade
HTML/CSS/Sass
Backend
Laravel
Python
Database
PostgreSQL
Others
Docker
AWS
AI-based sentiment analysis for written feedback.
Automated improvement recommendation engine.
Multilingual survey support.